What to consider when choosing a recruitment agency

Staff shortages, job cuts and retention rates can be topics of concern for organisations at the best of times. But as we highlighted in a previous article, recruitment is one operational function of an organisation that must remain strategic to ensure a company’s ongoing success, even during periods of rapid change or economic uncertainty.

To avoid the hiring process becoming reactive or rushed due to time constraints or resources, partnering with an external recruitment agency as part of your people strategy can help you achieve business goals and avoid a number of future problems that come with hiring the wrong person or the cost of burnout with existing employees if you don’t hire extra team members.

So how do you know what to look for in a recruitment agency? Here are some essential aspects to keep in mind:


Expertise and Specialisation

Consider the agency’s expertise and specialisation in your industry or field. Look for agencies that have experience and knowledge in recruiting for positions similar to the ones you are seeking to fill. They should understand your industry’s specific requirements, skill sets, and hiring challenges.

Reputation and Track Record

Research the agency’s reputation and track record in the recruitment industry. Look for reviews, testimonials, and case studies from their previous clients. A reputable agency will have a history of successful placements and satisfied clients.

Network and Reach

Consider the agency’s network and reach in terms of both candidates and potential employers. A well-connected agency with a broad candidate pool will have access to a diverse range of qualified candidates. Additionally, they should have established relationships with employers and companies in your industry.

Recruitment Process

Understand the agency’s recruitment process and methodologies. They should have a systematic approach to sourcing, screening, and evaluating candidates. Inquire about their screening criteria, interview process, and reference checks to ensure they match your organisation’s standards, employer brand and values.

Time and Cost

Discuss the agency’s time frames for filling positions and their associated costs. Evaluate whether their timelines align with your hiring needs and if their fees are reasonable within your budget. Clarify any additional charges or conditions upfront to avoid surprises later on.

Communication and Transparency

Effective communication is crucial for a successful partnership. Assess the agency’s responsiveness, accessibility, and willingness to provide updates throughout the recruitment process. Transparency regarding their strategies, progress, and challenges is essential for maintaining a healthy working relationship.

Additional Services

Consider any additional services the agency offers. Some agencies may provide value-added services such as background checks, skills assessments, or onboarding support. Assess whether these services align with your organisation’s needs and can contribute to a smoother recruitment and onboarding experience.

Confidentiality and Data Security

Discuss the agency’s approach to confidentiality and data security. They should have measures in place to protect sensitive information and adhere to data protection regulations. Ensure they have clear policies regarding the handling and storage of candidate and organisational data.

Cultural Fit

Consider whether the agency understands and aligns with your organisation’s culture, values, and objectives. A recruitment agency that can identify candidates who will thrive in your organisational environment and contribute positively to your company’s culture can lead to better long-term hires.

Flexibility and Adaptability

Evaluate the agency’s ability to adapt to your changing recruitment needs. They should be flexible and willing to accommodate any shifts in priorities or evolving requirements. For example, the Working Parents Connect  ‘Share the Load’ package provides support during the initial stages of the recruitment process to save you time in sourcing, whereas ‘The Works’ package can manage the entire process end-to-end based on your requirements.


By considering these factors, an organisation can make a more informed decision when selecting a recruitment agency that best meets your needs and increases the chances of finding suitable candidates for your vacancies. If you would like to know more about how Working Parents Connect can help you reach your business goals, get in touch with our team to discuss your requirements.