EUC & Digital Workplace Lead

About the Role:

Reporting to our General Manager – Digital Workplace, The EUC & Digital Workplace Lead will be the face of Digital Services at our sites.  A customer focused role that ensures a fantastic user experience for our staff when interacting with our technology hardware and applications.

The role engages with a wide range of stakeholders including the executive leadership team to deliver EUC & Digital Workplace solutions that enhance employee engagement and increase productivity. 

This role is a 12 Month Fixed term opportunity and will be located at our Cremorne, Victorian office with close access to public transport.

Role Responsibilities:

• Provide a simplified customer centric experience at the onsite Tech Bar for staff with 1st and 2nd level technology issues.
• Deliver endpoint management enhancements and ensure CIS hardening of endpoint devices.
• Provide AV concierge support for onsite meeting rooms, digital signage and video conferencing. Escalate to partners and manage resolution of AV incidents.
• Continuously drive service improvement for EUC & Digital Workplace.
• Assist in asset management of hardware, ensuring adequate stock controls are in place.
• Deliver onboarding and offboarding processes. Improving employee engagement and ensuring compliance for security and DLP. 

Key Experiences & Skill:

• Knowledge and experience in understanding End User Compute solutions maintain high Standards, enhance Security & Risk posture.
• Sound knowledge of End User Compute, SOE, Intune, MS Defender, AV, Video Conferencing, Microsoft O365 and Mobility.
• Proven ability to drive and deliver digital transformation to achieve desired outcomes.
• Ability to establish effective working relationships with a variety of people at different levels both internally and externally.
• Strategic thinker with a desire to investigate, problem solve and continuously learn new technologies.
• Customer focused mindset and an excellent written and verbal communicator.
• Demonstrated ability to work independently to organise and prioritise demands, handle multiple complex tasks simultaneously, set and meet deadlines and follow-through.

About Ventia

As a leading services provider, we maintain, operate, and manage the essential infrastructure that makes modern life possible across Australia and New Zealand. With more than 35,000 employees and subcontractors across 400 sites, joining Ventia means becoming part of a team that values its people, supports career growth, and helps everyone go further towards their full potential.
 
Our commitment to Fairness, Inclusion and Respect shapes how we lead, collaborate, hire and support one another. We welcome applications from people of all ages, abilities and backgrounds, including Aboriginal and Torres Strait Islander peoples, and people of all genders, identities, sexual orientations, beliefs and caring responsibilities. We are dedicated to providing an accessible recruitment process and encourage you to request adjustments at any stage.   

How to apply    

Click the ‘Apply for job’ button to start the journey to find your further with Ventia.  

Position Reference Number: 167334