ICT Support Officer

ABOUT GENWEST

GenWest (formerly Women’s Health West) is a family violence support service. We deliver programs that support communities to lead safe and healthy lives. We support people based in Melbourne’s west.

We live our organisational values of:

• Freedom – We centre freedom from oppression, discrimination, and violence in all our work. We take responsibility for behaving and working in ways that promote freedom and we are accountable for the actions we take.
• Connection – We foreground connection to ourselves, each other, our clients, the community, the land, and the environment. We believe in the strength of belonging, of being inclusive, and in working together to achieve change.
• Resistance – We uphold human rights and in solidarity, work together to disrupt injustice and transform lives.
• Love – We treat each other with respect, kindness, and compassion, and are committed to creating an environment where all feels seen, heard, and valued.
• Creativity – We embrace and nurture creativity and curiosity. We reflect critically, ask questions, listen, and actively pursue learning.

GenWest is an equal opportunity employer and, in keeping with our VCAT exemption, welcomes applications from anyone who identifies as a woman. (VCAT Exemption No. H119-2017.)

ABOUT THE ROLE

We are seeking an ICT Support Officer to provide support to the organisation’s daily operational needs and strategic ICT project implementation.

Using excellent interpersonal and organisational skills, this position is responsible for customer support via helpdesk queries, support in the ICT systems administration, and training staff in the use of these systems.

The daily responsibilities of the ICT Support Officer include, but are not limited to:

• Liaise with ICT Coordinator to ensure effective maintenance and upgrades of ICT is performed as required
• Provide efficient management of the IT help desk requests to ensure staff support requests are addressed in a timely manner
• Support the Operations Coordinator with fleet and asset management
• Project management support to assist with meeting the strategic goals and objectives of GenWest.
• Develop and mature GenWest’s use of various systems
• Support the end users in the use of GenWest software suite
• Provide troubleshooting tips and adhoc training to support a more technologically confident workforce.
• Promote a culture of collective learning and collaborative work practice, including respectful and positive communication within team/organisation

The position is available on a full-time 12 month contract and is paid at GenWest EA Level 4, pay point negotiable dependent on experience (ranges from $74,179 – $79,810) pro rata EFT + 10% superannuation. Flexible work arrangements will be considered.

HOW TO APPLY

GenWest is an equal opportunity employer and, in keeping with our VCAT exemption, welcomes applications from anyone who identifies as a woman. (VCAT Exemption No. H119-2017.)

Applications should include a resume and cover letter addressing the key selection criteria (located in the position description at www.genwest.org.au/about-us/work-with-us/).

Applications that do not respond to the Key Selection Criteria will not be considered.

Applications close 5pm 8 July 2022 – the shortlisting process will commence straight away so send through your application ASAP.

All appointments are made subject to the candidate providing a current satisfactory National Police Certificate conducted by the Victoria Police and a Working with Children Check. You also need to provide international police check if you have worked overseas within the last ten years for a minimum of twelve months and provide a COVID-19 vaccination history or authorised medical exemption.