Position Title: Customer Service Officer
Reports To: Managing Director
Works with: Sales Director, Warehouse Manager & Graphic Artist
Location: Alexandria, Sydney
Type: Part Time (30/hrs week+)
The ACME group is an active corporate merchandise retail performance centre that specialises in custom apparel and retail merchandise.
ACME started designing and making merchandise in 1978 for rock bands, and in later years for licensed brands such as Harley-Davidson® and the Harley Owners Group® for member merchandise, events and rallies. ACME has also been involved over the years with events such as the Sydney Olympics in 2000, Melbourne Commonwealth Games in 2006, and a number of TV shows and movies.
A major division of ACME, Quality Marine Clothing – QMC – is the Australian based uniform supplier for clothing & accessories for those with a passion for the water. QMC offers a personal service to reduce hassles in pulling together “the look”.
The concept was launched by a pair of marine enthusiasts who worked in apparel, and thought offering products that were in stock, and suitable for the Asia Pacific region was a smart idea; in stock, in Australia, this year’s colours and fabrics etc.
ACME also runs the retail website for Ross & Whitcroft, whose mission is to be the easiest, most experienced and best value supplier of boating-related products and services.
The newly launched ACME Corporate division is an exciting new business venture that sees ACME growing from strength to strength and the need for new staff has arisen.
The Customer Service Officer manages the processing of, and coordinates all custom merchandise orders, along with stock orders. The roles includes processing initial quotes from the sales team, and managing the order from the initial enquiry through to delivery and after sales service. It is important to build a rapport and relationship with all customers as customer service is at the heart of what ACME does.
The role manages the process as follows:
The role includes working with the Sales Director and the Managing Director to co-ordinate and manage merchandise for the uniform programs and customer events as needed. This may include travel to, and onsite management at certain events annually.
QUALIFICATIONS & EXPERIENCE
Conditions of Employment:
Applications by 1 March, Interviews week of 9th March, Job starts 6 April.
Applications via email ONLY